You can email us 24 hours a day at customerservice@detoxologie.com.

You can call our Customer Service Department toll-free at 1.877.291.4400

Monday thru Friday 8:00 am to midnight and on weekends between 9:00 am and 5:00 pm Pacific Standard Time

Shipping and Returns

Please send returns to:

Detoxologie.com

Return Fulfillment

4580 Klanahie Drive, Suite 444

Issaquah WA 98029

To speak to our Returns Department please call

1-877-291-4400 Monday thru Friday between 9:00am and 5:00pm Pacific Standard Time

You can email us 24 hours a day at returns@detoxologie.com

General Shipping Information

Shipping within the United States (48 contiguous states):

Standard shipping is free on all orders delivered within the continental 48 states. Products are delivered from our warehouse in Issaquah, WA via UPS Ground Service unless other arrangements have been made. You should receive your order in 5 business days or less.

Expedited Shipping within the United States (48 contiguous states)

UPS Overnight Service is available for an additional charge of $32.50 per order. UPS 2nd Day Air Service is available for an additional charge of $19.95 per order. Expedited orders placed on weekends and holidays or after 11 am Pacific Standard Time are shipped the next business day.

Shipping to Alaska, Hawaii, Puerto Rico and Guam: $9.95

All orders are shipped from our warehouse in Issaquah, WA via the US Postal Service using Priority Mail service.

Shipping to Canada: $19.95

All orders are shipped from our warehouse in Issaquah, WA via the US Postal Service using insured Global Express Service. Canadian customers, please be advised that we can no longer accept any form of payment other than Visa and MasterCard. Your credit card will be charged in US dollars. You should receive your order in 7 to 10 business days.

On orders shipped outside of the United States it is the customers responsibility to pay any and all taxes, duty, brokerage fees or courier fees. If your order is detained by Customs it is your responsibility to resolve the issues and retrieve the package. In order to avoid confusion, please do the necessary research into this area before placing your order.

Return and Exchange Policy

Returns: In the unlikely event that you are not completely satisfied with any of the products you have purchased from detoxologie.com simply return the unused portion of your order within 60 days of the date of purchase for a full refund of the purchase price. Shipping charges are non-refundable. The original invoice must be included with the return. We do not refund money on orders returned after 60 days. Please use UPS or Certified US Mail to ensure that we receive your return. We cannot be responsible for returns that do not arrive at our Kansas City facility.

Exchanges: Any product purchased from detoxologie.com may be exchanged within 60 days of the date of purchase for any other item of equal or lesser value. Please include a note stating what items you are exchanging or call us and let us know what you would like to exchange.

Please send all returns to:

Detoxologie.com

Return Fulfillment

4580 Klanahie Drive, Suite 444

Issaquah WA 98029